Support

We're a small team and we read every message. Here's how to get help.

I can't get into my vault

Your vault opens only with your PIN or Face ID / Touch ID — there is no secret bypass, by design. If you've lost both, don't worry: your photos and videos are never deleted. Email us from the address linked to your account (or with your App Store purchase receipt) so we can verify it's you and restore access.

Recovery & reinstalling

HidePal is cloud-first, so your library lives in the cloud — not stuck on one phone. Reinstall the app and sign back in (Apple or Google, if you connected one) to bring your vault back.

Billing & plans

• Viewing and exporting content you've already saved is free, forever — even with no subscription.
• Paid plans only increase your cloud storage. Manage or cancel a subscription anytime in iOS Settings → your name → Subscriptions.
• You're never charged during a free trial.

Delete my account

To permanently delete your account and all stored content, email [email protected] and we'll remove everything.